General
Everything you need to know about using HiCap on a day-to-day basisWhat exactly does HiCAP do in plain terms?
What exactly does HiCAP do in plain terms?
HiCAP gives you fast, secure access to top closed AI models—like GPT-4.1 and Sonnet 4 —at a fraction of the usual cost. We bulk-reserve compute from leading cloud providers and pass the savings to you, all through a simple API.
How is “reserved throughput” different from pay-as-you-go tokens?
How is “reserved throughput” different from pay-as-you-go tokens?
Reserved throughput locks in your compute and pricing—no rate limits, no surprise overages.
How much can customers typically save, and what drives those savings?
How much can customers typically save, and what drives those savings?
Typical savings are up to 25%. Your savings depend on your model usage blend, commitment, and capacity needs.
Which models and clouds do you cover today?
Which models and clouds do you cover today?
We support all major models across OpenAI, Anthropic, Gemini and all top open source models. All across AWS, Azure, and Google Cloud and top Neo Clouds. More models and clouds are coming soon, let us know what you need!
Is there a minimum commitment or lock-in period?
Is there a minimum commitment or lock-in period?
No long-term lock-in. Start monthly, scale up or down anytime. Want a discount? We offer extra savings for longer commitments.
What happens if we burst above our reserved capacity?
What happens if we burst above our reserved capacity?
No stress. You can burst above your reservation as needed—just contact us, and we’ll help you scale up instantly. Your service stays smooth, even during traffic surges.
Can we mix HiCAP reservations with our existing provider credits?
Can we mix HiCAP reservations with our existing provider credits?
Yes! You can use HiCAP for part of your workload and keep using existing provider credits elsewhere. Many teams blend both for maximum flexibility and savings.
Security
Your trust and data security are our top priorityIs my data safe with HiCap?
Is my data safe with HiCap?
Yes. We use bank-grade encryption (AES-256) and secure communication protocols (TLS 1.3) to protect all user data.
Does HiCap share my personal information with third parties?
Does HiCap share my personal information with third parties?
What happens if there's a security breach?
What happens if there's a security breach?
HiCap follows strict incident-response protocols. If a breach were ever to occur, users would be notified immediately and supported with protective measures.
Can I delete my data from HiCap?
Can I delete my data from HiCap?
Absolutely. You can request data deletion at any time, and we will securely remove your information from our systems in compliance with privacy regulations.
Is HiCap compliant with industry security standards?
Is HiCap compliant with industry security standards?
Yes. HiCap follows best practices such as encryption, role-based access control, and can be configured to meet compliance requirements like SOC 2 or GDPR.
What if I need to connect HiCap to external APIs?
What if I need to connect HiCap to external APIs?
You decide. HiCap gives you full control over which connections go out, while keeping internal data and processing private.
How does HiCap protect sensitive information?
How does HiCap protect sensitive information?
By keeping requests inside your infrastructure, HiCap eliminates exposure to public endpoints. Combined with encryption in transit and at rest, your data stays safe end-to-end.
Can HiCap be deployed inside my AWS account?
Can HiCap be deployed inside my AWS account?
Yes. HiCap can be installed within your AWS environment, ensuring that all processing and data requests remain private and isolated.